It can take up to 5 business days to process your order (excluding custom orders and pre-orders), regardless of the shipping option selected at checkout. This period can be extended during high-volume seasons.
We ship during the business week (Monday through Friday), excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. In some case, we ship orders the same day, but this cannot be guaranteed. Please allow up to 5 business days for orders to process (for example, if you order on Monday, your order should ship any time before Friday).
We ship orders via USPS (United States Postal Service), unless otherwise requested at checkout. You will receive a confirmation e-mail with the tracking link once your order ships, which can take up to 48 hours to update by the carrier. If you do not see your shipping confirmation email in your inbox after 5 business days, please double check your junk/spam or promotions folder. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier.
USA STATE SALES TAXES
Please note that Divine Creations charges state sales taxes on orders in the following states:
Georgia, Illinois, Indiana, Maryland, and North Carolina.
These collected taxes are mandated by the local state governments and Divine Creationd in no way benefits from this and directly pays this amount collected to the state.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, you can do so via your order tracking page. The link can be found in your order confirmation email. If you are unable to cancel/change your order via this page, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.